With the rising popularity of high-deductible health plans, hospital and health system executives know they must find effective ways of communicating with patients about their financial responsibility and develop strategies to ensure proper payment. Many executives have made strides in these areas, but there is still room for improvement, according to a Healthcare Financial Management Association survey sponsored by Parallon.
HFMA researchers surveyed 117 senior finance executives and revenue cycle leaders to examine their organizations’ self-pay processes and patient financial engagement efforts.
Here are six survey findings:
HENRY KOTULA 