http://www.beckershospitalreview.com/patient-engagement/7-quotes-from-geisinger-s-greg-burke-on-engaging-patients-and-improving-clinical-hospitality.html

At Danville, Pa.-based Geisinger Health System, Greg Burke, MD, an internal medicine physician and chief patient experience officer, aims to ensure the system’s patients are treated with the same type of respect and attention comparable to that delivered to guests at upscale hotels.

In November 2015, Geisenger made national headlines when the system’s CEO David Feinberg, MD, announced patients dissatisfied with their care experience could request refunds for out-of-pocket costs. To date, the system has issued $400,000 in refunds to patients.

Recently, Dr. Burke spoke with U.S. News & World Report on issues surrounding the patient experience, as well as Geisenger’s patient refund program.

Here are seven quotes from Dr. Burke’s interview in U.S. News & World Report.