During each interview we have had the pleasure of conducting and featuring on AHL, the topic of company values comes up a lot—especially in terms of the impact they have on hiring. When the values are inconsistent between the company and the employee other issues arise, and both the company and the employee suffer.
The segments featured today are from three separate organizations, but each leader discusses the critical need for prospective employees to share the values of the company.
In the first segment, Chris Van Gorder, president & CEO of Scripps Health, discusses his search for a new CFO after taking the position at Scripps. As he interviewed individuals who were qualified for the position, he stated, “I was waiting for them to start talking about patients but it never happened.” Van Gorder kept up the search for a new CFO until he found someone who openly expressed his passion for people and the patients the hospital would be serving.
In the second segment, Traci Bernard, president of Texas Health Harris Methodist Hospital Southlake, discusses a similar approach to hiring.
“I’ve said it before, skill can be taught. So I’m interested in passion, I’m interested in an understanding of who we are… and somebody who’s very compassionate and caring and puts the team first.”
In the final segment, Mike Williams, president & CEO of Community Hospital Corporation, discusses the rigorous interview process for CHC and the defining role company values play in the hiring decisions.
Experience and age are great gifts when it comes to effectively and successfully hiring and retaining great talent. Below are my guiding principles of hiring gleaned from 34 years of learnings — the four areas I focus candidates on and the questions I typically use as my filter in the first hour we have together.
How Do You Recognize a Trustworthy Leader?
I’m hearing people talking about trustworthy leadership everywhere I go. We all crave it. We seek it out because trustworthy leadership allows us to be at our best so that we can make a meaningful contribution.
To recognize a trustworthy leader, look for all of these tell-tale signs:
- Values Centered – character, integrity and moral awareness are top priorities
- Full Congruence – behaves the same way in every context, and shows congruence between thoughts, words and deeds
- Genuinely Cares – treats people well – everybody, not just the inner circle
- Shows Respect – demonstrates respect for people and differences
- Other Focused – realizes that leadership is about bringing out the best in others – and it shows in every interaction and conversation
The best leaders strive to live out all five of these characteristics every day. They center themselves in positive ethical values like respect, care and trustworthiness.
What should you do if you can’t find a trustworthy leader? Keep looking. They’re out there.