Betrayal. Cheating. Embezzlement. Dishonesty. These kinds of extreme behaviors are what most people think about when it comes to breaking trust. There’s no doubt those will do the trick, but for the vast majority of people, these types of incidents will be few and far between, if they even happen at all.
No, the ways you lose trust with other people is more like the way soil erodes a hillside. Little by little, slow and steady over a long period of time, the soil breaks down and falls away. Then seemingly out of nowhere, we’re surprised with a major landslide when the ground finally gives way.
That’s the way it works with trust. We erode it over a period of time through careless and thoughtless behaviors. Those behaviors seem innocuous to us, but others may perceive them as being trust busters. Chief among those irresponsible behaviors is being late. Arguably, it’s the number one way we erode trust without even knowing it.
Why does being habitually late erode trust?