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Category Archives: Service Design

Cartoon – When you can’t compete on price, quality, features or service

Posted on October 18, 2019 by henrykotula • Posted in Cartoon, Competition, Customer, Customer Service, Fraud, Marketing, Pricing, Quality, Service Design • Leave a comment

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The Amazonification of Healthcare

Posted on June 2, 2019 by henrykotula • Posted in Amazonification of Healthcare, Artificial Intelligence, Big Data, Connected Relationship, Consumerism, Convenient Access, Data Intelligence, Digital Channels, Health System, Hospital, Intelligent Care Platform, Ongoing Relationship, Outcome Economy, Patient Engagement, Service Design, Supportive Care Platform, Supportive Care Trifecta, Technology Activation • Leave a comment

The Amazonification of Healthcare

The Amazonification of Healthcare

 

 

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