Scripps Health CEO Chris Van Gorder talks about their “no lay-off philosophy.
Tag Archives: Culture
Chris Van Gorder on 3 major themes of front-line leadership
AHL founder & CEO Dan Nielsen sat down for an in-depth interview with Chris Van Gorder, president & CEO of Scripps Health in San Diego, CA. This is a brief excerpt from that interview, during which Van Gorder describes 3 of the major themes of what he calls front-line leadership—the focus of his book, The Front-Line Leader: Building a High-Performance Organization from the Ground Up.
Chris Van Gorder on interviewing prospective employees
Why the Lahey-Beth Israel merger has failed three times
Why have 2 Boston hospitals failed to merge — 3 times?
Burlington, Mass.-based Lahey Health and Boston-based Beth Israel Deaconess have attempted to join forces numerous times, but to no avail.
They tried to merge in 2011. They took another stab at it when they teamed up with Newton, Mass.-based Atrius Health in 2012. Merger talks were once again sparked earlier this year, only to fall through in September.
Despite the effort, the health systems can’t seem to pull it together and unite. But their attempts at merging show more than a lack of a solid relationship — they provide a deeper look at the background of healthcare in Massachusetts and the power of market share.
Treat Employees Right So They Treat Customers Right
Isadore Sharp, Founder And Chairman, Four Seasons Hotels And Resorts
Starting from a modest offshoot of his family’s construction business (“The Four Seasons Motor Hotel,” if you can believe that), founder and chairman Isadore Sharp has built one of the great brands and organizations in the hospitality industry, the privately-held Four Seasons Hotels and Resorts, with 93 highly-rated luxury hotels and resorts under management worldwide.
Most impressive to me is that the Four Seasons organization has been built in alignment with Mr. Sharp’s longstanding commitment to The Golden Rule, to applying this principle of fairness to all of the entities involved in creating their hospitality experience; to quote the Four Seasons corporate framework, “In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.” The success of this approach in employee retention –Four Seasons has one of the lowest turnover rates in the industry–and engagement–Four Seasons has been ranked in the “100 Best Places To Work” for 18 years straight–is evident, and Mr. Sharp also credits this philosophy with allowing Four Seasons to provide what he says is the single most important factor in the success of his company: a superior level of customer service.
Top 7 leadership deficiencies in healthcare
Understand the Culture: 8 Questions to Ask Potential Employers
Here is today’s rundown for the SelfPerpsective Podcast.
John is working on a new CEO search which led him to focus on the importance of understanding a potential employer’s corporate culture.
On Wednesday, John’s blog, After All These Years: It Is Still the Culture, discussed how candidates said they were rarely, if ever, provided any information on a suitor’s corporate culture. This is amazing since poor culture fit is one of the most common reasons that candidates recruited from outside an organization are forced out in less than two years.
Today John, who has a reputation for accurately reading a company’s culture after only a short period of time, provides some sample questions for candidates.
Share your experiences and contribute to the conversation.
Thanks for listening.
The SelfPerspective Podcast Team
5 Signs Your Culture is FAILING
Building a positive ethical culture is a long-term process. It involves much more than just company trappings and perks – leaders must make a commitment to people and to creating a positive work space. When things seem to be going well, it’s easy to miss signs that the culture may be off track.
3 Benefits of Military-Style Leadership Training
HENRY KOTULA 