Zooming In On Millennials

Zooming In On Millennials

Dr. Craig McDougall and his patient Amy Cannon reviewed her latest lab results. Cannon, 45, has high cholesterol and high blood pressure but McDougall told her she was on the right track. She had lost 30 pounds and her blood sugar level had dropped.

Zoom, which serves patients in Portland, Seattle and Vancouver, Washington, is trying to buck the traditional health care system by offering what it bills as convenient, affordable care in a hip and user-friendly environment. The retail clinics, painted a vibrant turquoise, are stylish and simple. The prices are posted on the walls.

Here’s how millennials could change health care


A shopper walks past a Minute Clinic at a CVS Pharmacy

Millennials may give the healthcare industry more impetus to improve customer service