THE MOST DANGEROUS LIES ARE THE ONES WE WHISPER IN OUR OWN EARS

The Most Dangerous Lies are the Ones We Whisper in our own Ears

The danger of self-deception is it feels helpful while it blocks growth.

It’s surprisingly easy to feed ourselves a line of bull while demonizing dissenters, rejecting disconfirming realities, and affirming ourselves.

 

The Error at the Heart of Corporate Leadership

https://hbr.org/2017/05/managing-for-the-long-term?utm_campaign=hbr&utm_source=facebook&utm_medium=social

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In the fall of 2014, the hedge fund activist and Allergan shareholder Bill Ackman became increasingly frustrated with Allergan’s board of directors. In a letter to the board, he took the directors to task for their failure to do (in his words) “what you are paid $400,000 per year to do on behalf of the Company’s owners.” The board’s alleged failure: refusing to negotiate with Valeant Pharmaceuticals about its unsolicited bid to take over Allergan— a bid that Ackman himself had helped engineer in a novel alliance between a hedge fund and a would-be acquirer. In presentations promoting the deal, Ackman praised Valeant for its shareholder-friendly capital allocation, its shareholder-aligned executive compensation, and its avoidance of risky early-stage research. Using the same approach at Allergan, he told analysts, would create significant value for its shareholders. He cited Valeant’s plan to cut Allergan’s research budget by 90% as “really the opportunity.” Valeant CEO Mike Pearson assured analysts that “all we care about is shareholder value.”

These events illustrate a way of thinking about the governance and management of companies that is now pervasive in the financial community and much of the business world. It centers on the idea that management’s objective is, or should be, maximizing value for shareholders, but it addresses a wide range of topics—from performance measurement and executive compensation to shareholder rights, the role of directors, and corporate responsibility. This thought system has been embraced not only by hedge fund activists like Ackman but also by institutional investors more generally, along with many boards, managers, lawyers, academics, and even some regulators and lawmakers. Indeed, its precepts have come to be widely regarded as a model for “good governance” and for the brand of investor activism illustrated by the Allergan story.

Yet the idea that corporate managers should make maximizing shareholder value their goal—and that boards should ensure that they do—is relatively recent. It is rooted in what’s known as agency theory, which was put forth by academic economists in the 1970s. At the theory’s core is the assertion that shareholders own the corporation and, by virtue of their status as owners, have ultimate authority over its business and may legitimately demand that its activities be conducted in accordance with their wishes.

Attributing ownership of the corporation to shareholders sounds natural enough, but a closer look reveals that it is legally confused and, perhaps more important, involves a challenging problem of accountability. Keep in mind that shareholders have no legal duty to protect or serve the companies whose shares they own and are shielded by the doctrine of limited liability from legal responsibility for those companies’ debts and misdeeds. Moreover, they may generally buy and sell shares without restriction and are required to disclose their identities only in certain circumstances. In addition, they tend to be physically and psychologically distant from the activities of the companies they invest in. That is to say, public company shareholders have few incentives to consider, and are not generally viewed as responsible for, the effects of the actions they favor on the corporation, other parties, or society more broadly. Agency theory has yet to grapple with the implications of the accountability vacuum that results from accepting its central—and in our view, faulty—premise that shareholders own the corporation.

The effects of this omission are troubling. We are concerned that the agency-based model of governance and management is being practiced in ways that are weakening companies and—if applied even more widely, as experts predict—could be damaging to the broader economy. In particular we are concerned about the effects on corporate strategy and resource allocation. Over the past few decades the agency model has provided the rationale for a variety of changes in governance and management practices that, taken together, have increased the power and influence of certain types of shareholders over other types and further elevated the claims of shareholders over those of other important constituencies—without establishing any corresponding responsibility or accountability on the part of shareholders who exercise that power. As a result, managers are under increasing pressure to deliver ever faster and more predictable returns and to curtail riskier investments aimed at meeting future needs and finding creative solutions to the problems facing people around the world.

Don’t misunderstand: We are capitalists to the core. We believe that widespread participation in the economy through the ownership of stock in publicly traded companies is important to the social fabric, and that strong protections for shareholders are essential. But the health of the economic system depends on getting the role of shareholders right. The agency model’s extreme version of shareholder centricity is flawed in its assumptions, confused as a matter of law, and damaging in practice. A better model would recognize the critical role of shareholders but also take seriously the idea that corporations are independent entities serving multiple purposes and endowed by law with the potential to endure over time. And it would acknowledge accepted legal principles holding that directors and managers have duties to the corporation as well as to shareholders. In other words, a better model would be more company centered.

Before considering an alternative, let’s take a closer look at the agency-based model.

 

The Soul of a Corporation

We know from an infamous Supreme Court ruling that corporations are people. They may be heartless, like the pharmaceutical company that jacks up the price of a lifesaving drug. Or clueless, like Pepsi with its latest ad solving racism by having a fashion model give a can of colored sugar water to a cop.

But can a corporation also have a soul? If the answer is yes, that soul passed on to higher ground a few days ago, when Mary Anderson, a co-founder of the outdoor retailer REI, died at the age of 107.

The wonder is not that she lived to triple digits. She loved clean air, a good fight and a well-told joke. The wonder is that someone born in 1909, when many veterans of the Civil War were still arguing over slavery, could live to see her common-sensical values flourish in an otherwise unrecognizable brave new world.

 

 

For a modest personality trait, ‘intellectual humility’ packs a punch

https://www.sciencedaily.com/releases/2017/03/170317082517.htm

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“Intellectual humility” has been something of a wallflower among personality traits, receiving far less scholarly attention than such brash qualities as egotism or hostility. Yet this little-studied characteristic may influence people’s decision-making abilities in politics, health and other arenas, says new research from Duke University.

In a time of high partisanship, intellectual humility — an awareness that one’s beliefs may be wrong — is nonpartisan. Researchers measured levels of the trait, and found essentially no difference between liberals and conservatives or between religious and nonreligious people.

“There are stereotypes about conservatives and religiously conservative people being less intellectually humble about their beliefs,” said lead author Mark Leary, a professor of psychology and neuroscience at Duke. “We didn’t find a shred of evidence to support that.”

As defined by the authors, intellectual humility is the opposite of intellectual arrogance or conceit. In common parlance, it resembles open-mindedness. Intellectually humble people can have strong beliefs, but recognize their fallibility and are willing to be proven wrong on matters large and small, Leary said.

The researchers, whose work is featured in the March 15 issue of Personality and Social Psychology Bulletin, conducted four separate studies to measure the trait and learn more about how it functions. In one study, participants read essays arguing for and against religion, and were then asked about each author’s personality. After reading an essay with which they disagreed, intellectually arrogant people gave the writer low scores in morality, honesty, competence and warmth. By contrast, intellectually humble people were less likely to judge a writer’s character based on his or her views.

People who displayed intellectual humility also did a better job evaluating the quality of evidence — even in mundane matters. For instance, when presented with arguments about the benefits of flossing, intellectually humble people correctly distinguished strong, fact-based arguments from weak ones.

Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

https://hbr.org/2017/02/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on?utm_campaign=hbr&utm_source=facebook&utm_medium=social

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There are many models of emotional intelligence, each with its own set of abilities; they are often lumped together as “EQ” in the popular vernacular. We prefer “EI,” which we define as comprising four domains: self-awareness, self-management, social awareness, and relationship management. Nested within each domain are twelve EI competencies, learned and learnable capabilities that allow outstanding performance at work or as a leader (see the image below). These include areas in which Esther is clearly strong: empathy, positive outlook, and self-control. But they also include crucial abilities such as achievement, influence, conflict management, teamwork and inspirational leadership. These skills require just as much engagement with emotions as the first set, and should be just as much a part of any aspiring leader’s development priorities.

Let’s Get Real About Culture: What Does Your Organization Truly Value?

https://www.linkedin.com/pulse/what-does-your-organizations-culture-truly-value-ask-leddin-ph-d-?trk=v-feed&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3B48kuvwanN9e3kKYMGuvVVQ%3D%3D

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What does your organization value?

I’m not asking what your strategic plan lists as your top goals. I’m also not referring to what senior leaders say are important initiatives. True, these may all be the same things; however, there is often a gap (sometimes a big one) between what the organization ‘says’ it truly values and what the organization ‘truly’ values.

Let me share a couple of examples…

Imagine that it is 1998 and you are sitting in a conference room holding a meeting with your colleagues. The session has been in full swing for two solid hours and everyone is in need of a much-deserved break. A suggestion is made to adjourn for 15 minutes and all eagerly agree. Some scurry to the restroom and others opt to run back to their workspace to check email.

Why did they go back to their workspace?

Consider your organization:

  • What’s your organization’s currency?
  • What do people in your organization TRULY value?
  • What is being rewarded and reinforced?
  • Think about the things that people count and brag about. Are they important items that drive goals that matter or are they trivial things with little true value?

Explain this story to a few people in your workplace and ask them to tell you what the current organizational currency is in your organization. You might be surprised!

The best of Chris Van Gorder: 5 timeless leadership tips from Scripps Health’s CEO

http://www.beckershospitalreview.com/hospital-management-administration/the-best-of-chris-van-gorder-5-timeless-leadership-tips-from-scripps-health-s-ceo.html

Chris Van Gorder is the CEO of San Diego-based Scripps Health, a role he has held since 2000. After leading a major financial and cultural turnaround at the beginning of his tenure, Mr. Van Gorder established himself as one of the hospital industry’s most respected and revered thought leaders.

Here, we’ve collected some of the management principles and philosophies Mr. Van Gorder has shared with Becker’s Hospital Review over the years.

1. Don’t just be a name — be a face. It’s difficult — if not impossible — for leaders to gain the respect and trust of their employees if they aren’t willing to go out and meet them. At Becker’s Hospital Review‘s 7th Annual Meeting in Chicago last April, Mr. Van Gorder said the key to establishing the mutual trust that keeps employees engaged is taking the time to meet them, listen to their ideas and concerns and learn from them.

“When people understand what is going on in the industry and all of the drivers of change, they will be advocates,” said Mr. Van Gorder. “You must take the time to educate so the organization understands where it is going and the strategy it’s using to get there, otherwise people will resist you. I need people pulling us along.”

2. Be an accessible and prompt communicator. Mr. Van Gorder is a famously quick email responder. He is notorious for his ability to remain in constant contact with his executive team and staff. But for him, email is about more than just communication.

“My strategy [for communication] is simple. Being responsive is a sign of respect, which is one of our core values as an organization. I’ve always thought that if someone takes the time to send me a note, I should take the time in return to respond in an appropriate way,” he says. “Since we are a 24/7 organization, the first thing I do in the morning before I even head to work is answer any note that came to me during the night, and the last thing I do before going to bed is make sure I didn’t miss any during the day.”

3. Be strategic, but be flexible. Charles Darwin said, “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.” Indeed, the most important trait for health system leaders to possess today is nimbleness and the ability to evolve to meet changing demands.

“The No. 1 thing is being flexible because of all of the changes taking place. I learned a long time ago that strategy is not linear — it must be flexible as the market changes,” Mr. Van Gorder says.

4. Contribute to the community in your own way. Mr. Van Gorder volunteers between 500 and 1,000 hours a year with the San Diego sheriff’s department, where he serves as a reserve assistant sheriff. Taking an active role in law enforcement brings him great fulfillment, and it also helps him make a meaningful difference in people’s lives in an additional way. He says every leader should look for ways to combine their passions with community service.

“For healthcare leaders in particular, we are vital community assets,” he says. “If you want to know if you’re serving the community well, you have to get out there. You don’t have to do something like I’m doing, but there are lots of opportunities to take your expertise in healthcare or leadership and take it to a nonprofit or community group and create some extra benefit.”

5. Prepare for the worst. All leaders hope for the best, but it is their duty to prepare for the worst. Mr. Van Gorder’s previous career as a police officer and current role as a reserve assistant sheriff have conditioned him to always be alert and think about safety for both Scripps’ staff and patients. The health system practices “active shooter” drills in the event of a gunman on campus.

“There will never be a real incident that works like a script,” Mr. Van Gorder explained, “but the ability of police officers, rescuers, staff and even incident commanders to be flexible and adjust to the reality based on past training and experience will be the difference in the end. We pray we will never need to use the skills learned but we need to prepare for this just like we would for any disaster.”