4 Specific Areas of Focus and Responsibility

http://blog.americashealthcareleaders.com/mark-solazzo-4-specific-areas-of-focus-and-responsibility/?utm_source=AHL+Blog+Subscribers&utm_campaign=de789c1dad-AHL_ESSENTIAL_RSS_EMAIL_CAMPAIGN&utm_medium=email&utm_term=0_aab606a0e1-de789c1dad-117304501

Every organization has vision, which requires focus in order to achieve. The focused pursuit of vision is what truly sets apart a successful organization from another. In today’s featured segment, Mark Solazzo, EVP & COO of Northwell Health, discusses his focused pursuit of Northwell’s vision and mission.

According to the bio referenced in this clip, Mark Solazzo is “responsible for integrating the strategic plan of the organization through its operations and maintaining an organizational culture that recognizes the importance of strategic change leadership, excellence in execution, accountability and the ongoing commitment to long-term growth and innovation.”

In reference to this, Dan Nielsen asks Solazzo:

“What are the actions that you take or the decisions that you make to make sure that those are embedded in your organization on a daily basis?”

Solazzo answers by discussing how strategic change leadership and long-term growth and innovation go hand in hand. “It starts with the team you select.”  Solazzo emphasizes the importance of picking a diverse team and then trusting them to get the job done.

In regard to “excellence in execution and accountability,” Solazzo states: “We have a very well-developed system of metrics and accountability reporting.” This is system wide and monitored closely.

To view the full segment and hear the rest of Solazzo’s response, click below.

Counsel’s Corner: President Trump, Potential Conflicts and Health System Boards

https://www.bna.com/counsels-corner-president-n57982083221/?utm_campaign=LEGAL_NWSLTR_Health+Care+Update_020317&utm_medium=email&utm_source=Eloqua&elqTrackId=0fe48d4501e044f0a1358b0e9518ca3d&elq=257cee302d8f4e8cae5761612eb6e82b&elqaid=7556&elqat=1&elqCampaignId=4506

Image result for conflicts of interest

Political biases aside, the transition process for the new administration—both as to President Donald Trump and his Cabinet nominees and White House advisers—does a great service for nonprofit health systems by highlighting critical conflict-of-interest concerns. The last several weeks’ headlines provide health system general counsel with a rare opportunity to offer practical board education based on current events.

The president’s personal asset divestiture plan, announced on Jan. 11, along with the broader public scrutiny of key administration members’ business interests, present an important teaching moment on identifying, resolving and managing conflict-of-interest issues. And that’s a subject on which many health system boards could use continuing guidance, given the strictures of the duty of loyalty.

Neither the particulars of the administration’s potential conflict issues nor the details or adequacy of the president’s divestiture plan needs to be addressed here. Instead, the issues themselves provide something of a checklist that can help health system boards ensure their internal conflict-of-interest policies and processes are as fulsome as possible. Strong conflict-of-interest inquiries are critical to protect the reputation of the organization and its board members, and to sustain key business arrangements.

It is important to note that the rapid growth of health systems, the equally rapid diversification of their businesses and investment portfolios, and the expanding diversity of board members’ backgrounds in board membership significantly complicate the conflict-of-interest review process.

The “Trump Transition” conflicts checklist logically could include the following:

CONCLUSION

The landscape that encompasses the totality of the president’s family business interests and those of his Cabinet appointees—and their relationship to the ethics of government—is many layered. It nevertheless offers certain valuable analogies for the health system board—for which the duty of loyalty is sacrosanct. It isn’t all that great a leap to go from Trump’s transition issues to the conflict-of-interest policies of a nonprofit health system board. And it should be noted that the breadth of scrutiny of transition-related conflicts of interest likely hasn’t gone unnoticed by health-care industry regulators, including but not limited to state charity officials. Regulators may be far more likely than before to apply greater sensitivity to issues and relationships that may present conflict issues and their broader legal implications.

Asking the Right Questions: Why Healthcare Predictive Analytics Often Don’t Predict Anything Meaningful at All.

https://www.linkedin.com/pulse/asking-right-questions-why-healthcare-predictive-dont-cousins-phd?trk=v-feed&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BgC0bModjFFl7I4auAFAWBQ%3D%3D

Healthcare organizations collectively waste billions of dollars every year by focusing on the wrong problem to solve. This isn’t unique to healthcare, of course. A recent, must-read article in Harvard Business Review, “Are You Solving the Right Problems” by Thomas Wedell explains how organizations that are good at problem solving often focus on the wrong ones to solve. It’s often human nature.

Healthcare analytics offers a particularly good example. Today, health plans, hospital systems, post-acute care companies and other provider organizations are keenly focused on identifying those patients who are at highest risk of adverse events, such as readmissions and post op complications. They then invest precious resources trying to reduce that risk through home visits, additional pre-op or post-operative care, and so on.

Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk.

Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk.

On the face of it, this seems like a logical approach to improving care and reducing costs. Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk. In some cases, they can’t be impacted at all. Our research is consistent with that conducted by others, including a randomized controlled study of telephone care management and study on nurse-led home-based intervention. In short, a lot of the money spent trying to avoid adverse events is wasted.

https://hbr.org/2017/01/are-you-solving-the-right-problems

 

Summa CEO Thomas Malone resigns: What happens next at Summa remains unclear

http://www.ohio.com/business/summa-ceo-thomas-malone-resigns-what-happens-next-at-summa-remains-unclear-1.743267

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Dr. Thomas Malone on Thursday announced his resignation as president and CEO of Summa Health, 21 days after more than 240 physicians signed a no-confidence letter calling for his departure.

Malone, 60, a Northeast Ohio native who began leading the health system two years ago, will continue to serve as CEO for up to 60 days while Summa’s board of directors conducts a search for his successor, the board said.

In a statement released Thursday, Malone said he had detracted from the health system’s mission.

“I care deeply about the future of Summa Health and am incredibly proud of all that we have accomplished together over the past two years,” Malone wrote. “However, as I thought about what would be best for our organization moving forward, it became clear to me that my presence may be a distraction from our goals. And that is unacceptable to me.”

SOLUTION SATURDAY: DEALING WITH MR. IRRATIONAL

Solution Saturday: Dealing with Mr. Irrational

second chances after repeated offenses

Stop:

Stop doing things that haven’t worked. More of the same will yield more disappointment and frustration.

His vision:

I’m not sure “Irrational’s” behavior is irrational to him. He’s behaving in ways that make sense to him.

The fact that his first year went well indicates he knows how to perform within your culture.

Identify wants:

Clarify what your team member wants for himself, colleagues, and your organization. You may believe you know what he wants, but it’s worth a conversation or two.

How do behaviors reflect and align with wants?

SOLUTION SATURDAY: LIKED BUT IGNORED

Solution Saturday: Liked But Ignored

Forgiveness means we’re moving forward with the future - not the past - in mind

Respected AND liked:

There’s a difference between being liked and being respected. I like ice cream, but I don’t respect it. You like many people that you wouldn’t respect as leaders. Here are some ideas on meeting deadlines and gaining respect at the same time.

How democratic leaders gain respect:

You gain respect when you deal with tough issues firmly, compassionately, and collaboratively.

#1. Apologize for falling short as a leader.

“I’ve let you down as a leader. Worse yet, I let myself down when I allow us to habitually perform below our competencies.”

Express discomfort openly. “I feel uncomfortable bringing this up. But, I owe it to you to let you know how I’ve failed our team.”

Be candid. “This issue is driving me crazy. I need your help.”

Teams respect authentic leaders who face their fears with forward-facing resolve. “I’m working to resolve this issue. I believe we can live up to our capacity. I need your help.”

SOLUTION SATURDAY: I WORK WITH A VERY NEGATIVE TEAM

Solution Saturday: I Work with a Very Negative Team

paint-a-picture-of-what-you-want-after-noticing-what-you-dont-want

Leaders monitor environments:

Congratulations for being aware of your environment. Leaders pay attention to the way people feel while they work together. You can’t control feelings. You can influence them.

David Foster Wallace writes, “There are these two young fish swimming along and they happen to meet an older fish swimming the other way, who nods at them and says “Morning, boys. How’s the water?” And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes “What the hell is water?

Leaders create environments:

It’s far too easy to notice what’s wrong than it is to do something about it. Taking responsibility for the way it feels to work together seems like trying to feel the water we swim in.

Paint a picture of what you want, after noticing what you don’t want. Move from generalities to specific behaviors.

  1. How do people treat each other in positive environments?
  2. What do people say to each other in positive environments?
  3. What behaviors will you honor?

Focus on simple behaviors. We smile and stand when team members enter our office, for example.