https://hbr.org/2015/11/what-makes-doctors-value-patient-feedback

By committing to transparency, providers are acting on several key beliefs. First, they are reaffirming that patient evaluations are legitimate and important elements in evaluating quality of care. Second, they are establishing that sharing such feedback is good for both providers and the communities they serve. And finally, they are embracing the idea that such self-imposed accountability is key to serving patients’ needs and, ultimately, reducing suffering.