The Number 1 Way You Erode Trust Without Even Knowing It

The Number 1 Way You Erode Trust Without Even Knowing It

Trust Dissolving

Betrayal. Cheating. Embezzlement. Dishonesty. These kinds of extreme behaviors are what most people think about when it comes to breaking trust. There’s no doubt those will do the trick, but for the vast majority of people, these types of incidents will be few and far between, if they even happen at all.

No, the ways you lose trust with other people is more like the way soil erodes a hillside. Little by little, slow and steady over a long period of time, the soil breaks down and falls away. Then seemingly out of nowhere, we’re surprised with a major landslide when the ground finally gives way.

That’s the way it works with trust. We erode it over a period of time through careless and thoughtless behaviors. Those behaviors seem innocuous to us, but others may perceive them as being trust busters. Chief among those irresponsible behaviors is being late. Arguably, it’s the number one way we erode trust without even knowing it.

Why does being habitually late erode trust?

5 lessons Bill Belichick’s New England Patriots can teach you about leadership

http://www.cnbc.com/2017/02/01/5-lessons-bill-belichick-and-the-patriots-can-teach-about-leadership.html

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The first football game I ever watched was the 2001 Super Bowl victory by the New England Patriots over the best team in the league that year, the St. Louis Rams.

That win helped begin what has been an uninterrupted success. Since that 2001 victory, the Patriots have been to the playoffs 13 out of 15 years, have had nine Semi-Final Appearances, seven Finals Appearances and four League Championships.

Since co-founding my own start-up at Exact Media, I’ve come to appreciate the organization that is the New England Patriots even more than the team itself.

The Patriots are the picture of stability in a league filled with constant change. It’s a great parallel to what it feels like to build a company.

After following this team for 15 years, there are five lessons from this organization that I continue to embrace in my daily life.

4 Specific Areas of Focus and Responsibility

http://blog.americashealthcareleaders.com/mark-solazzo-4-specific-areas-of-focus-and-responsibility/?utm_source=AHL+Blog+Subscribers&utm_campaign=de789c1dad-AHL_ESSENTIAL_RSS_EMAIL_CAMPAIGN&utm_medium=email&utm_term=0_aab606a0e1-de789c1dad-117304501

Every organization has vision, which requires focus in order to achieve. The focused pursuit of vision is what truly sets apart a successful organization from another. In today’s featured segment, Mark Solazzo, EVP & COO of Northwell Health, discusses his focused pursuit of Northwell’s vision and mission.

According to the bio referenced in this clip, Mark Solazzo is “responsible for integrating the strategic plan of the organization through its operations and maintaining an organizational culture that recognizes the importance of strategic change leadership, excellence in execution, accountability and the ongoing commitment to long-term growth and innovation.”

In reference to this, Dan Nielsen asks Solazzo:

“What are the actions that you take or the decisions that you make to make sure that those are embedded in your organization on a daily basis?”

Solazzo answers by discussing how strategic change leadership and long-term growth and innovation go hand in hand. “It starts with the team you select.”  Solazzo emphasizes the importance of picking a diverse team and then trusting them to get the job done.

In regard to “excellence in execution and accountability,” Solazzo states: “We have a very well-developed system of metrics and accountability reporting.” This is system wide and monitored closely.

To view the full segment and hear the rest of Solazzo’s response, click below.

Counsel’s Corner: President Trump, Potential Conflicts and Health System Boards

https://www.bna.com/counsels-corner-president-n57982083221/?utm_campaign=LEGAL_NWSLTR_Health+Care+Update_020317&utm_medium=email&utm_source=Eloqua&elqTrackId=0fe48d4501e044f0a1358b0e9518ca3d&elq=257cee302d8f4e8cae5761612eb6e82b&elqaid=7556&elqat=1&elqCampaignId=4506

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Political biases aside, the transition process for the new administration—both as to President Donald Trump and his Cabinet nominees and White House advisers—does a great service for nonprofit health systems by highlighting critical conflict-of-interest concerns. The last several weeks’ headlines provide health system general counsel with a rare opportunity to offer practical board education based on current events.

The president’s personal asset divestiture plan, announced on Jan. 11, along with the broader public scrutiny of key administration members’ business interests, present an important teaching moment on identifying, resolving and managing conflict-of-interest issues. And that’s a subject on which many health system boards could use continuing guidance, given the strictures of the duty of loyalty.

Neither the particulars of the administration’s potential conflict issues nor the details or adequacy of the president’s divestiture plan needs to be addressed here. Instead, the issues themselves provide something of a checklist that can help health system boards ensure their internal conflict-of-interest policies and processes are as fulsome as possible. Strong conflict-of-interest inquiries are critical to protect the reputation of the organization and its board members, and to sustain key business arrangements.

It is important to note that the rapid growth of health systems, the equally rapid diversification of their businesses and investment portfolios, and the expanding diversity of board members’ backgrounds in board membership significantly complicate the conflict-of-interest review process.

The “Trump Transition” conflicts checklist logically could include the following:

CONCLUSION

The landscape that encompasses the totality of the president’s family business interests and those of his Cabinet appointees—and their relationship to the ethics of government—is many layered. It nevertheless offers certain valuable analogies for the health system board—for which the duty of loyalty is sacrosanct. It isn’t all that great a leap to go from Trump’s transition issues to the conflict-of-interest policies of a nonprofit health system board. And it should be noted that the breadth of scrutiny of transition-related conflicts of interest likely hasn’t gone unnoticed by health-care industry regulators, including but not limited to state charity officials. Regulators may be far more likely than before to apply greater sensitivity to issues and relationships that may present conflict issues and their broader legal implications.

Asking the Right Questions: Why Healthcare Predictive Analytics Often Don’t Predict Anything Meaningful at All.

https://www.linkedin.com/pulse/asking-right-questions-why-healthcare-predictive-dont-cousins-phd?trk=v-feed&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BgC0bModjFFl7I4auAFAWBQ%3D%3D

Healthcare organizations collectively waste billions of dollars every year by focusing on the wrong problem to solve. This isn’t unique to healthcare, of course. A recent, must-read article in Harvard Business Review, “Are You Solving the Right Problems” by Thomas Wedell explains how organizations that are good at problem solving often focus on the wrong ones to solve. It’s often human nature.

Healthcare analytics offers a particularly good example. Today, health plans, hospital systems, post-acute care companies and other provider organizations are keenly focused on identifying those patients who are at highest risk of adverse events, such as readmissions and post op complications. They then invest precious resources trying to reduce that risk through home visits, additional pre-op or post-operative care, and so on.

Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk.

Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk.

On the face of it, this seems like a logical approach to improving care and reducing costs. Yet, despite the apparent logic, according to our research, 50% or more of patients identified as high risk cannot be impacted by the interventions provided to reduce that risk. In some cases, they can’t be impacted at all. Our research is consistent with that conducted by others, including a randomized controlled study of telephone care management and study on nurse-led home-based intervention. In short, a lot of the money spent trying to avoid adverse events is wasted.

https://hbr.org/2017/01/are-you-solving-the-right-problems

 

Summa CEO Thomas Malone resigns: What happens next at Summa remains unclear

http://www.ohio.com/business/summa-ceo-thomas-malone-resigns-what-happens-next-at-summa-remains-unclear-1.743267

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Dr. Thomas Malone on Thursday announced his resignation as president and CEO of Summa Health, 21 days after more than 240 physicians signed a no-confidence letter calling for his departure.

Malone, 60, a Northeast Ohio native who began leading the health system two years ago, will continue to serve as CEO for up to 60 days while Summa’s board of directors conducts a search for his successor, the board said.

In a statement released Thursday, Malone said he had detracted from the health system’s mission.

“I care deeply about the future of Summa Health and am incredibly proud of all that we have accomplished together over the past two years,” Malone wrote. “However, as I thought about what would be best for our organization moving forward, it became clear to me that my presence may be a distraction from our goals. And that is unacceptable to me.”