The Etiquette of Social Distancing During the COVID-19 Pandemic

https://emilypost.com/advice/the-etiquette-of-social-distancing-around-coronavirus/

STEVE ASHMORE: What is your social distancing etiquette? - Opinion ...

We are two months into life in the age of COVID-19 and it’s getting more complicated. Right as many of us were getting used to staying distanced, staying home, and staying in, some states and areas are relaxing restrictions. It isn’t life as it used to be, and it’s inconsistent across the nation. As we all try to figure out what relaxing measures means and what we are comfortable with, we’ve also embraced full on what life via video chat and living six feet apart can be like. Like normal humans, we all have questions, concerns, pet peeves, opinions and of course mute buttons that malfunction.

 

Before we dive into Etiquette in the Age of COVID-19 we would like to start by saying:

The threat of the novel coronavirus is still present. Until we have a vaccine or until we’ve gotten a handle on this virus’ impact on us, we are going to see requests, and requirements to physically distance ourselves and use personal protective measures like masks and hand washing regularly. It has changed our social behavior and it will continue to change our social behavior as communities find ways to interact safely. These new social measures can feel incredibly awkward and at times impolite, but you are not alone in feeling that way about them. Everyone is learning and figuring this out as we go.

Safety is the guideline right now and measures that we take to protect ourselves and others are right in line with the Emily Post principles of etiquette: consideration, respect, and honesty.

To find more information about the virus, it’s spread and what precautions and measures to take please visit:

The Center For Disease Control website   — https://www.cdc.gov/coronavirus/2019-nCoV/summary.html  

The World Health Organization website  — https://www.who.int/emergencies/diseases/novel-coronavirus-2019 

As well as your state or local department of health.

Safety First

When we think about what advice to give, we think first about safety and then about how to be kind and considerate and respectful when trying to be safe. Safety comes before etiquette. This doesn’t mean we toss consideration, respect, and honesty out the window. Far from it, we’ve seen how doing so can lead to tragically bad and completely unnecessary things happening. What it means is that how we interact and what is deemed “polite” or “acceptable” behavior will change during this time. Let’s look at some of the basics to consider here and for specific topics see these articles:

Zoom/Video Call Etiquette for Socializing (coming soon)

Zoom/Video Call Etiquette for Work (coming soon)

Weddings in the Age of COVID19

Navigating Hanging Out Together Apart (coming soon)

 

PHYSICAL DISTANCING

We are all familiar with the term “social distancing” by now. And many are encouraging the use of the phrase “physical distancing” instead which helps people to imagine a less isolated solution. Our goal for physical distancing is that when out and about in public or when socializing with those we don’t live with, we keep ourselves – or our family group – at least 6 feet away from others when possible.

It’s not as easy as it sounds. We’ve all navigated a tight aisle at a store, an elevator or stairwell, or a friend leaning in too closely despite feeling awkward. But what is the right thing to do?

 

Speak Up

We get asked, more than anything else through our podcast and media interviews, how do you speak up when something is wrong, or bothering you? It’s not an easy thing to do. How you do it makes a huge difference to how well it’s received, but it’s not a magic key. You can never predict someone else’s reaction, especially that of a stranger. So our first piece of advice is and always will be to seek the help of someone in charge if the scenario provides such a person. A manager, usher, flight attendant, host, or whomever is in charge, can have the authority to help you and can also ensure that you aren’t dealing with someone alone. That being said, you don’t do this as a way to punish someone else, it’s to make sure a concern is raised, or that help or safety can be achieved.

If someone at a store hasn’t given you enough space to pass or reach the item you’d like, then a friendly “Mind giving me just a little more space so I can pass [or grab that item] safely?” You want to have an upbeat tone to your delivery, no edge whatsoever (think that person you know who is always upbeat, or sounds cheerful and if no one comes to mind think: how would Glinda the Good Witch, Dr. Martin Luther King, Mother Teresa, the CW’s Superman say it?). If the person scoffs at you, you can either pass anyway keeping as much distance as possible, wait until they move farther away, or go get something else and come back later.

 

Other phrases that are being heard and used when out and about to manage distancing:

Excuse me Sir, the line starts back there, everyone’s just distanced.

(while stepping back) Sorry I’m trying to keep 6 feet away.

Excuse me, I was next.

I’ll wait and catch the next elevator.

After you, please. (said genuinely)

Do you mind giving us just a little bit more space please, (hopefully followed by a: thank you so much)

A little space please.

Flow of Traffic

While following the guidance of the arrows and directions through stores is always important, it’s not worth getting into an altercation over. Either pass, doing what you can keep your distance, or go back the other way if the aisle isn’t crowded. Don’t make a stand when there are other safe options.

Public Outdoor Spaces

When it comes to public outdoor spaces it’s important to respect any distancing guides that have been put in place whether it’s marked areas to lounge or workout in, or directions for flow of traffic. Remember that even though you’re spaced apart from others, covering your mouth when you cough or sneeze as well as not coughing, sneezing, singing, or yelling in the direction of others is helpful.

When trying to create physical distance on sidewalks, recreational paths and trails, you’re still trying to aim for six feet (about two adult arm lengths) apart. It’s really thoughtful if you’re a group or family out together to consider dropping to single file when passing others to help make room.

If it’s easy for you to be the person to step off the path or into the street (because you aren’t, using a walking or mobility aid, managing a frisky dog, balancing a toddler and a baby carriage or are on foot rather than wheels) to create space by all means make the move and do so early so that the other person doesn’t even have to guess at it.

 

Greetings

Greetings continue to feel lacking during this strange time. Despite wonderfully bright and cheery waves, mini dances, hops, and skips when we meet, we miss hugs and solid handshakes, high fives, and fist bumps. Greetings that involve touching are still not recommended at this time, so perfect your waves (you know your “professional wave”, your “zoom-meeting wave”, your “I-love-you-Grandma wave”, your “I-haven’t-seen-you-and-I’m-trying-so-hard-not-to-hug-you wave”) and use your tone of voice to match the occasion.

 

WEARING MASKS

While masks are causing a lot of divisiveness, when combined with physical distancing wearing a mask in public can greatly reduce the risk of spread. Wearing masks may be around for a while so it’s best to try and get used to what it’s like to interact with them on. Since most people are wearing cotton or medical masks and few have clear plastic ones allowing their full face to be seen we are more often than not without many facial cues.

Smiling (anyway), and using your eyes (cue acting skills from every medical show ever for inspiration) and hands to gesture will be the way to connect while wearing masks.

Masks unfortunately also muffle the sound of our voice and so it’s important to get comfortable speaking up, especially when in a noisy store or on a loud street. While you don’t want to shout to the point of sounding unnatural or making the listener uncomfortable, you do need to literally speak up to be heard. If you don’t, often the other person will lean in to hear you, and then you end up stepping back to recreate some space. It’s a odd dance but it happens often.

As we move into figuring out dining indoors and patio dining scenarios be prepared to see people storing their masks in a paper bag or envelope while eating. Some places may place plastic shields between tables or even at tables depending on the restaurant and local requirements.

Wearing masks outdoors is not a bad idea if you’re passing frequently while out on rec paths and trails or in the park or on the sidewalks of your neighborhood. Many choose to “mask when they pass” and let their mask down while on long stretches without others or when there’s more than enough room to pass without any worry. (According to this article in the New York Times, you’re more likely to encounter an issue for yourself if you have prolonged time indoors without masks on than if you pass someone outdoors without a mask on.)

If you’re uncomfortable when you encounter someone without a mask on resist the urge to glare or tsk at them. Do what you can to keep yourself physically distanced and avoid interacting instead. Remember you can only control yourself as best you can. There will be times when it doesn’t go perfectly and even though that can cause stress and anxiety, which often lead to rudeness, arming ourselves with kindness and avoiding judgement of others is good etiquette.

CONTACT TRACING

Contact tracing – tracing the virus’ spread through individuals who have tested positive or been around those who tested positive for COVID-19 – is happening at different rates throughout the country, but early indications show that contact tracing by businesses and through events that we attend may become commonplace. Many places already use your phone number or email address to contact you about tickets or a reservation or even a purchase so it’s not unfamiliar. But to have it be connected to our health when visiting a restaurant can feel very different. While we don’t know yet exactly how contact tracing will impact our personal social gatherings (birthday parties, showers, weddings…) or our public socializing (bars, sports, groups, restaurants…) we are considering the possibility that in the future a host’s to-do list list, or advice for making a restaurant reservation for a work lunch might involve contact info for potential contact tracing follow ups.

 

BE COMPASSIONATE

We cannot emphasize this enough right now. These are extraordinary times and there are so many ways this virus is impacting all of us. Especially when it comes to how we are mentally handling the longevity of this pandemic. You don’t know what is affecting someone’s life making the current threat even worse (financially, emotionally, physically). It’s important to respect people where they are at, and not blow off their concerns or drive fear where it doesn’t need to be.

Many of us are so fortunate to have so many ways to connect to help get us through this crisis together, but loneliness and anxiety are still huge concerns. Reaching out to one another. Being patient and kind with each other. Listening to one another. Respecting one another. Helping those in need. These are the kinds of attitudes and actions that will carry us through. They often cost us nothing, and yet they can make an impactful difference.

 

 

 

 

Cartoon – What your Face Mask says about you

Andrew Cuomo Allows Businesses to Deny Entry to Customers Not ...

 

3 Ways to Ignite Your Leadership Connection

3 Ways to Ignite Your Leadership Connection

The longer I live, the more convinced I am of the power of connection—and especially connections of the heart. Unlike computers, rocks and steel, we humans have emotions and spirits that can be lifted, energized and ignited by a relational connection. We know it but grossly underestimate the power of those connections.

Our Strongest Connections  

When conducting workshops, I often ask participates to think of a time when someone connected with them, asked about their dreams, believed in them, and spoke into their lives in a way that fueled them upward and onward in their life and career. The stories they share are sometimes emotional and always inspiring to everyone in the room.

Now, pause to reflect on the person who connected with your heart and helped fuel your dream job, or provided a booster rocket along your path. What did they do or say made a difference? Now, what about your leadership? How could you be a “launcher” who impacts and influences another person’s career? Recently I’ve learned more about how this works.

Connection is Scientific

Dr. Richard Boyatzis has studied, researched, and written about emotional intelligence and resonant relationships for decades now. The data is clear that, what he calls, resonant relationships are the most powerful method known for coaching and developing people.

In his new book coming out this month, Helping People Change: Coaching with Compassion for Lifelong Learning and Growth, Dr. Boyatzis describes a resonant relationship as one that is built on a positive emotional tone and a genuine, authentic connection with the other person.

His research shows conclusively that –

“positive relationship connections help people create change that is holistic and sustainable.” [Tweet This]

This is the principle that is borne out in the stories that people share about their positive experience with the one who launched them into the success they now enjoy, living out their dreams of many years ago.

Applying this Heart Strategy

We’re excited because now we can better understand and be even more confident in the process we call “Connecting with the Heart”.

Let’s look at some practical ways that you can be a career and life coach that launches people into being their best authentic self –

  1. Become mindful (aware) of yourself and the other person. Lower your intensity, relax, and set all your problems and concerns aside for a moment to focus on the person in front of you. Give them your full attention. Act as though there is nothing else in the world more important than them.
  2. Let your emotions show that you are excited to be around them and interested in what they are interested in. Ask them about their dreams and passions. Listen and resist judgement or temptations to correct, change, or fix any response they give.
  3. Let them know that you believe in them. Stay positive and share something you have seen in or about them that supports their vision. For several years I’ve facilitated men’s small groups where we do an exercise like this to affirm each other. We refer to it as “calling out your glory.”

My Heart Connecting Leaders

As a young college student, one of the most influential and respected men in my small hometown spoke into my life. He always gave me a big smile when we met. Knowing I was very committed to Air Force ROTC, he would often greet me by saying, “Well hello general, how are things with you?” The message I received was his confidence that I had what it took and that I was going to go a long way.

Later as a young fighter pilot in the Vietnam war*, my Wing Commander, Colonel Bob Maloy, would greet me with a genuine smile and act like he was delighted to be flying with me. He let me fly most of the time and asked my opinions and respected what I said. Then he chose me to fly with him on the day we flew the 3,000 combat sortie for the Gunfighter wing at Danang. The amazing thing was that these were very busy, very successful people, old enough to be my father, yet they set everything aside, and cast their focus on me long enough to encourage my future.

Lee squatting down by the staff car and sign was at the completion of the 10,000 sortie for the Danang 366 TFW Gunfighters. He was selected to fly with him on that special commemorative mission.

Slow Down and Connect

“In an incredibly busy and often results-focused world of the 21st century, it’s easy to overlook the power that we have to inspire others by connecting with their hearts.” [Tweet This]

We need to pause and remember how crucial it was for us—and now it’s time to pay back the bank. Will you be one who reads this blog and becomes more intentional building resonant relationships? I hope so. I wrote it and I am. Let’s see how many of us can give a positive report before the September blog comes out. LE  [Tweet this Article]

P.S. Don’t forget to look for Dr. Richard Boyatzis’ new book mentioned above releasing the first week of September. You don’t want to miss it.

NEW! A Self-Study Training Course for Your Team

We’ve just released the new Engage with Honor Group Training Guide as a self-study leadership development course for your team. Used with the award-winning book, Engage with Honor, this training guide provides everything you need to build a culture of courageous accountability.

“Connecting with the Heart” is a training session in this course.

Download a free sample in the Leading with Honor Store

Purchase your copies – bulk savings are available

 

 

 

Democrats are making Republican arguments about health care. Why?

https://www.washingtonpost.com/opinions/2019/07/26/democrats-are-making-republican-arguments-about-health-care-why/?fbclid=IwAR1mA1uEcNMiO12elygl_lSLxDD12kvHhzfYOO78Z50u7HAEv56yEVGL2Pc&utm_term=.e2f83bcb12ec

Image result for Democrats are making Republican arguments about health care. Why?

The Democratic argument over health care is beginning to get heated, which unfortunately means that things are becoming more problematic. In fact, the candidates making what is arguably the most sensible policy choice are justifying it with some absolutely abominable arguments — arguments that should warm the heart of the Republican Party.

Right now there’s a divide within the party, with some of the presidential candidates including Bernie Sanders and Elizabeth Warren supporting single payer (though Warren hasn’t been specific), and most of the others including Joe Biden, Amy Klobuchar and Pete Buttigieg suggesting some form of public option that would be voluntary, not Medicare For All but Medicare For All Who Want It.

I’ve come to believe that for all the benefits of a single payer system, trying to move immediately to one is a task with such overwhelming political obstacles and policy complications that it’s probably a better idea to achieve universal coverage through a dramatic expansion of public insurance while, for the moment, leaving substantial portions of the private system intact, even if that’s in many ways distasteful. I realize many readers will disagree with that, which is fine; we should continue to debate it.

But let’s at least grant that it’s a reasonable position to take. The problem with what’s happening now is that some advocates of the public option approach are sounding a lot like, well, Republicans.

Their most common talking point when defending their plan is some variation of “We can’t kick 150 million people off their insurance,” referring to the number of people who are covered by employer plans:

  • “We should have universal health care, but it shouldn’t be the kind of health care that kicks 150 million Americans off their health care,” says John Delaney.
  • Beto O’Rourke says Medicare-for-all “would force 180 million Americans off their insurance.”
  • “I am simply concerned about kicking half of America off their health insurance within four years, which is what [Medicare-for-all] would do,” says Amy Klobuchar.

The generous interpretation of this line is that it’s warning about widespread disruption; the other interpretation is that it’s meant to stoke the fear that if you now have coverage and single payer passes, you could be left with no insurance at all, which is just false. If we passed single payer, you’d move from your current plan to a different plan, one that depending on how it’s constructed would probably offer as good or better coverage at a lower cost.

The further danger is that that kind of talk inevitably leads one toward the promise that got Barack Obama into such trouble, “If you like your plan, you can keep it.” In fact, here’s O’Rourke saying that under his plan, “For those who have private, employer-sponsored insurance or members of unions who have fought for health care plans … they’ll be able to keep that.” And here’s Biden saying much the same thing: “If you like your health care plan, your employer-based plan, you can keep it. If in fact you have private insurance, you can keep it.”

Haven’t they learned anything?

While there may be political value in communicating to people that a public option would be voluntary, we have to tell them the truth, which is that if you’re going to open it to employers and not just individuals, some people will be moved to the public plan whether they want to or not, since their employers will make that choice for them. That’s how employer coverage works: What plan you’re on is seldom up to you, it’s a decision made by your employer.

And the broader truth is that no one, I repeat, no one gets to keep their plan if they like it even under the status quo. “If you like your plan, you can keep it” is a fantasy. If you have insurance through your employer, you’ve probably had the experience of your employer changing insurers or changing plans; many do it every year. Sometimes the new plan is better; often it’s not. But if you liked your plan, you didn’t get to keep it.

That’s even true of people on public insurance plans, though to a far lesser degree. Medicare and Medicaid go through changes, and benefits are added or taken away. It’s not up to you.

The trouble is that we have a situation where change is constant yet everyone is afraid of change, which makes it awfully tempting to encourage that fear. But the more we propagate the fiction that Americans, especially those with private insurance, aren’t vulnerable under the current system, the easier it will be to crush any reform effort.

Apart from the praise of the Affordable Care Act, this video could almost have been scripted by the Republican National Committee, with its paeans to private health insurance. Of particular note is the woman’s explanation of how she and her husband “earned” health coverage through decades of work, which implies that health care is not a right, as most Democrats believe, but a privilege one has to earn.

To top it off, Biden’s caption to the video says that “Because a union fought for their private health insurance plan, Marcy and her husband were able to retire with dignity and respect,” which is why Biden wants to let them stay on their existing insurance.

Let me suggest a crazy idea: What if retiring with dignity and respect wasn’t something you only got if you were lucky enough to be represented by a union (as a mere 1 in 10 American workers is, and 1 in 16 private sector workers), and only if that union happened to be successful in its fight to get you health benefits? What if everybody got dignity and respect? Isn’t that the world Joe Biden is trying to create?

You can make a strong case for both a single payer plan and one built around a public option. But please, Democrats, when you’re arguing for your preferred solution, don’t undermine the entire philosophical approach your party takes to health care. That only makes the job of reform more difficult.

 

 

THE NUMBER ONE FACTOR IN EMPLOYEE SATISFACTION

The Number One Factor in Employee Satisfaction

you could use carrots and sticks to energize performance but showing respect is simpler and less expensive

Respectful treatment of all employees at all levels was rated as very important by 67% of employees in 2015, making it the top contributor to overall employee job satisfaction for the second year in a row.

8 out of 10 employees who feel disrespected are less committed.

You could use carrots and sticks to energize performance but showing respect is simpler and less expensive.

How to show respect:

I was asked during an interview, “How do you respect your customers when all you need is for them to make a purchase?” My thoughts went beyond customers to respect in general. The word ‘compassion’ came to mind.

Compassion feels like respect.

#1. Show respect by acknowledging personal struggle. Some team members have wayward children, others have financial stress, still others struggle with their marriage.

When you learn of a person’s struggle:

  1. Resist the urge to solve struggles for people. You disrespect the struggle when you offer off-handed solutions.
  2. Listen with interest.
  3. Express compassion. “I’m sorry you’re going through this difficult situation.”
  4. Express empathy. “It must be tough to face this challenge.”
  5. Offer kindness. “I can’t pay your bills, but is there anything I can do to make today a little better?”
  6. Show appreciation. “I appreciate your contributions while you’re carrying these personal concerns.”

#2. Show respect by acknowledging responsibility. Employees carry important responsibilities. Leading is tough and often under-appreciated.

You show respect when you:

  1. Appreciate the burden, even if you don’t feel it yourself.
  2. Realize that easy for you may be heavy to another.
  3. Notice strengths. “You’re really good at … .”
  4. Acknowledge progress. “I believe you’re an important factor in the way our meetings are improving.”

Research adds 5 ways to show respect:

  1. Delegate important tasks.
  2. Receive advice.
  3. Provide freedom to pursue creative ideas.
  4. Take an interest in someone’s nonwork life.
  5. Stand with people during critical situations.

What makes you feel disrespected?

How might you show respect to team members? Leaders?