Cartoon – The Coffee has No Filter

Posted on November 9, 2023 by henrykotula • Posted in Cartoon, Coffee, Discretion, Filter, Leadership, Sign of the Times • Leave a comment

Cartoon – There will be a bit of a wait…

Posted on November 6, 2023 by henrykotula • Posted in Cartoon, Consumer Engagement, Consumer Experience, Consumer Focus, Consumer Needs, Consumer Preferences, Emergency Room Visit, Health System, Hospital, Hospital Industry, Market Solution, Sign of the Times, State of the Union, Waiting, Waiting Room • Leave a comment

Cartoon – In Denial

Posted on November 5, 2023 by henrykotula • Posted in Cartoon, Denial, Denial Management, Denial Rates, Health Insurance Denial, Medicare Advantage, Out of Pocket Expenses, Sign of the Times • Leave a comment

Thought of the Day: On Leadership Integrity

Posted on October 6, 2023 by henrykotula • Posted in Integrity, Leadership Integrity, Leadership Intent, Leadership Legacy, Leadership Political, Leadership Trust, Leadership Values, Sign of the Times, State of the Union, Thought Leaders, Thought of the Day • Leave a comment

Cartoon – Next Generation Leadership

Posted on September 29, 2023 by henrykotula • Posted in Cartoon, Leadership, Leadership Continuity, Leadership Skill Sets, Leadership Transformation, Leadership Values, Leadership Vision, Recruiting, Sign of the Times, Talent Identification, Talent Imperative, Talent Pipelines • Leave a comment

Sign of the Times: High Deductible Health Care

Posted on September 22, 2023 by henrykotula • Posted in Ambulance, Ambulatory Care Services, High Deductible Health Plans, Medical Debt, Out of Pocket Expenses, Sign of the Times, Thought of the Day, Underinsured, Uninsured • Leave a comment

Cartoon – Importance of Customer Service

Posted on September 8, 2023 by henrykotula • Posted in Cartoon, Customer, Customer Focus, Customer Loyalty, Customer Service, Importance, Sign of the Times, Telephone Triage • Leave a comment

Sign of the Times: Reduction in Force

Posted on August 28, 2023 by henrykotula • Posted in Cartoon, Cost Management, Cost Reduction, Employee Layoffs, Human Resources, Labor Spend Management, Middle Management, Reduction in Force, Sign of the Times, Talent Management • Leave a comment

Cartoon – Moving Up from Middle Management

Posted on August 28, 2023 by henrykotula • Posted in Career Growth, Career Planning, Cartoon, Cost Management, Cost Reduction, Management, Middle Management, Operating Expense Reduction, Operating Expenses, Operating Margin, Operating Performance, Sign of the Times • Leave a comment

Cartoon – Cost Cutting Dilemma

Posted on August 28, 2023 by henrykotula • Posted in Cartoon, Cost Management, Cost Reduction, Dilemma, Employee Layoffs, Labor Spend Management, Operating Expense Reduction, Operating Expenses, Operating Income, Operating Margin, Production, Productivity, Sign of the Times • Leave a comment